Privacy Policy

1. Introduction

GrenFeedback ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback management platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Display name (optional)
• Organization name (optional)
• Password (encrypted)

2.2 Feedback Data

When you or your users submit feedback through our SDKs:

• Feedback content (title and description)
• Category information
• Device metadata (platform, OS version, app version, device model)
• Timestamps
• User identifiers (as provided by you)

2.3 Usage Information

We automatically collect information about how you interact with our platform, including access times, pages viewed, and features used.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process and manage feedback submissions
• Authenticate users and prevent fraud
• Send service-related communications
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

4. Data Storage and Security

Your data is stored on Google Cloud Platform (Firebase) infrastructure in the United States (us-central1 region). We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Multi-tenant data isolation
• Regular security updates and monitoring
• Access controls and authentication

5. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (e.g., Google Cloud Platform, Polar for payments)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, acquisition, or sale of assets

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected]

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legitimate business purposes or legal compliance, typically no longer than necessary.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]